Can I increase the duration of chat and video call consultations?

  • You can increase the duration of the online consultation when you receive a notification of an offer to increase the duration, the notification will come in the last 5 minutes. Select “Perpanjang” to add a consultation time.
  • You will be redirected to the consultation details page just like when you made a consultation order. Select the time to be added and select the payment method to be used and click “Konfirmasi”.
  • Wait for your request for additional time to be confirmed by the Practitioner and if the confirmation request is accepted, there will be additional active online consultation with the same 1 chat room as before the time increase, but with the difference that the time is increased.
  • Then to extend the video call consultation, an extension notification will appear in the last 5 minutes.

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